Updated on: 2nd June 2023
Effective date: 1st July 2023
Citybike Normandie, a simplified joint stock company with a capital of 1.000 €, whose registered office is located at 37 boulevard Charles de Gaulle 76140 LE PETIT QUEVILLY, registered with the Registre duCommerce et des Sociétés under number 951 939 396 («we», «us» or «our»), undertakes to respect the privacy and applicable data protection laws of the users («you», «your» or «yours») of the service (the «Service», as more precisely defined in the article «Definitions»).
This privacy statement (the «Statement») describes our method of collecting and using personal data in connection with your use of the Service, the website (the «Website») and your dealings with us, who are the joint data controller with Métropole Rouen Normandie within the meaning of European legislation on the processing of personal data.
Your terminal software may have access to your information. Our products or services may contain links to other company websites which have their own privacy notices. We therefore recommend that you read their privacy notices carefully. This statement applies only to the Service and the Website. You are under no obligation to provide us with your personal data. However, if you choose not to provide us with your personal information, we may not be able to provide you with our products or services or their full functionality, or to respond to your inquiries.
We collect your personal data and other information when you complete the various online questionnaires as part of your use of the Service, and the Website or when you answer questions that will be communicated by email, telephone, via the lovelo self-service application («the Application») or by any other means of communication and when you take part in a campaign, or survey or interact with us. This includes the following cases:
We may process your personal data for various purposes:
We use your personal data with your consent or if necessary for the proper performance of the contractual relationship between us. We may also use your personal data when required by law or in our legitimate interest, for example to protect our customers, to safeguard the security of our products and services, or to protect our rights and property.
We do not sell, rent or disclose your personal data to third parties except in the cases mentioned below:
We take all reasonable steps to ensure that the personal data we hold is up to date and to delete personal data that is found to be inaccurate or unnecessary. We will only retain your personal data for as long as is necessary to fulfil the purposes described in this Statement or otherwise communicated to you, unless a longer period is required by law.
We encourage you to access your account to review your personal data from time to time to help us keep it up to date.
Privacy and security are crucial to the way we create and deliver our products and services. We have assigned specific responsibilities to address security and privacy issues. We enforce our internal policies and guidelines through a selection of appropriate activities, including proactive and reactive risk management, security and privacy engineering, training and assessment. We take appropriate measures to address the risk of online security, physical security, data loss and other risks, taking into account the risk represented by the processing and the nature of the data being protected. We also restrict access to our databases containing personal data to authorized personnel with a justified need to access this information.
All major Internet browsers allow you to manage cookies installed on your computer or mobile device.
If you do not want our website to place cookies on your computer or mobile device, you can restrict or delete them easily by adjusting the settings on your browser or mobile device. In addition, you can arrange for your computer or mobile device to send you a notification each time you receive a cookie on your computer or mobile device, so that you can decide whether or not to accept it.
We alert all new users with a specific banner that cookies are used on our website. You can accept or reject them at any time. You can reset your choice at any time by clicking here. The cookie authorization banner will be displayed again the next time you log on.
You have the following rights concerning the personal data we use about you:
If you wish to exercise any of your rights, you can let us know by contacting us at our contact e-mail address. If you are still not satisfied, you also have the right to lodge a complaint with a competent supervisory authority, namely, in France, the Commission Nationale de l'Informatique et des Libertés.
How long do we keep your personal data?
Your data will be kept for no longer than is necessary for the purposes set out in this Statement.
If your data is no longer required for the purposes set out in this Declaration, it will be regularly deleted or anonymized unless it is necessary to keep it longer:
Furthermore, if we find that your user account has not been used for more than 2 years, we will delete your personal data.
What access authorizations does the Application require?
You are required to give the following authorizations to the Application to enable us to collect the data necessary for your registration and use of the levelo Service.
Modification of the Declaration
We reserve the right to modify this Declaration at any time, with or without notice. However, if our Declaration is modified, you will be notified by email, so that you can read it.
If you have any questions or requests concerning this Statement or in general concerning the way in which we process your data, you can contact us at the following e-mail address: firstname.lastname@example.org